Sep 19, 2016

This Jilted Bride Gets Over Her Ex… Thanks To The Best Customer Service Ever.

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Christina Grady, 36, of Pittsburgh was trying to pick up the pieces after her fiancé broke up with her. She had to move out of the apartment and buy new furniture. On top of that, she discovered that she could no longer use her credit card because of suspicious activity on the account.

In order to reactivate her account, she called Capital One's customer service. On the phone was a woman known as Tonya KYY905. Tonya didn't only listen to her account issues she also lent an open ear to Christina's post-breakup blues.

In a random act of kindness, the customer service rep then told Christine that she wasn't only going to reactivate her account, she was also going to add 4,500 miles. For those of you that are worried, please note that this isn't an exorbitant amount, they aren't miles in a literal sense but actually $45.00, so we're certain that it was within company policy. In the end, it's the kindness that counts, right?

This story reminds us to always be kind. You never know what people are going through, if their hearts are hurting like hell, and any kind of support, even from a stranger, can make all the difference.

Destination Wedding in Belize

Christina Grady was engaged to be married. The wedding was to take place in Belize, and it had already been paid for.

Destination Wedding in Belize

Christina Grady

The Breakup

Christina’s fiancé ended up breaking up with her. We aren’t sure of the details but she has stressed that her ex is not a bad guy.

The Breakup

Christina Grady

A Trip to Home Depot

Staying strong, the young woman decided to get her act together and furnish her new apartment. While she was at Home Depot, she learned that her credit card had been shut off for security reasons.

When she called customer service, a woman named Tonya listened to her problems, reactivated her card, and even gifted her with 4,500 miles.

A Trip to Home Depot

Christina Grady

A Special Delivery

The good news didn’t end there. Christina’s ex informed her that someone had delivered flowers to his house.

A Special Delivery

Christina Grady

A Special Message

The sealed enveloped contained a message that read, ‘I’m glad we had the chance to speak recently. Please know that you are in my thoughts and I hope that these can brighten your day. Best wishes, Tonya, KYY905, Capital One.’

A Special Message

Christina Grady

The Show Must Go On

Christina is still going to Belize with her wedding party. At first, she wasn’t very happy about going on the trip and feared that her friends would just be trying to cheer her up. With Tonya’s help, her spirits are higher than ever. Christina is hoping that Capital One will send the rep, too!

The Show Must Go On

Christina Grady

The Woman Behind the Voice

It’s always nice to put a face to the voice. What a beautiful person! The story has since gone viral and many readers have come out to speak positively about Capital One’s customer service over the years.

The Woman Behind the Voice

US Magazine / Tonya

Source:
People

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